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Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
11天前
已关闭
Pre‐recovery and post‐recovery emotions in the service context: a preliminary study
11天前
已完结
Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
11天前
已关闭
Self-enhancing or self-deprecating: How humor rescues imperfect service robots
18天前
已完结
Beyond “I am sorry”: Investigating the impacts of apology type and language style on customer forgiveness in service recovery
27天前
已完结
So fun! How fun brand names affect forgiveness of hedonic and utilitarian products
28天前
已完结
What makes a self-deprecating advertisement more persuasive? The role of self-uncertainty
1个月前
已完结
Humor as excellence? A study of the effect of self-enhancing humor on consumer brand attitude
1个月前
已完结
“You Must Try Our Taco!”: Advancing the Power of Language Assertiveness in Food Advertising
1个月前
已完结
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