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210 积分 2024-09-19 加入
Textual or visual: consumer responses to compensation after AISA service failure
4天前
已完结
From self-service to AI-assisted service: A mixed-method study of IT support service provision using search tools and chatbots
4天前
已完结
Laugh away the awkwardness: how chatbot humor can relieve embarrassment in sensitive retail interactions
4天前
已完结
Consumer response to failure by service robots: the role of anticipatory guilt
4天前
已完结
Can service technologies make you feel justice like human agents?
4天前
已完结
Human vs. Artificial Intelligence: The Role of Agent Knowledge in Consumer Responses to AI Influencers, Moderated by Interactivity and Mediated by Anthropomorphism
4天前
已完结
Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence
4天前
已完结
Doing bad when facing AI: the influence of interactions with AI or human agents on unethical consumer behaviour
18天前
已关闭
AI agents, agentic AI, and the future of sales
18天前
已完结
Naming product colors by consumption situations as advertising appeals: effects and the underlying mechanism
25天前
已完结
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