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The Structural Relationships among Frontline Hotel Employees' Perceived Customer Verbal Aggression, Emotional Exhaustion, Empowerment, Stress Coping Strategy, the Relationship between the degree of Service Recovery Performance and Turnover Intention
6个月前
已关闭
The Effect of Service Recovery Strategy on Recovery Satisfaction and Customer Behavior Intention in Hotel Industry : Focusing on Moderating Effect of Controllability
6个月前
已完结
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