Lv21
110 积分 2024-10-30 加入
Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity:
3小时前
已完结
Bridging employee engagement and customer engagement in a service context
4小时前
已完结
Customer responses to frontline employee complaining in retail service environments: The role of perceived impropriety
4小时前
已完结
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
5小时前
已完结
Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
6天前
已完结
AI service may backfire: Reduced service warmth due to service provider transformation
21天前
已完结
A New Approach for Vehicle Routing with Stochastic Demand: Combining Route Assignment with Process Flexibility
4个月前
已完结
EXPRESS: When and How Should Firms Differentiate? Quality and Advertising Decisions in a Duopoly
4个月前
已完结
Impact of Traceability Technology Adoption in Food Supply Chain Networks
4个月前
已完结
Optimal production and carbon reduction investment decision for manufacturers with leasing–selling strategies considering financing
5个月前
已完结
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