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80 积分 2025-05-17 加入
Do you feel empowered by AI service robot? An exploration of consumer’s social power perception in human-AI interaction
7个月前
已完结
Application of Expectancy Violations Theory to communication with and judgments about embodied agents during a decision-making task
7个月前
已完结
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
8个月前
已完结
When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context
8个月前
已关闭
When the Bot Walks the Talk: Investigating the Foundations of Trust in an Artificial Intelligence (AI) Chatbot
8个月前
已完结
How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification
8个月前
已完结
Exploring the effect of AI warm response on consumer reuse intention in service failure
8个月前
已完结
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention
8个月前
已完结
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
8个月前
已关闭
When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context
8个月前
已关闭
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