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The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
3天前
待确认
Satisfiers and Dissatisfiers in the Online Environment
3天前
已完结
Service Failure in Online Retailing: A Recovery Opportunity
4天前
已完结
Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure
4天前
已完结
A bibliometric investigation of service failure literature and a research agenda
4天前
已完结
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
4天前
已完结
Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure
1个月前
已完结
How brand concepts represented as human values promote evaluation
1个月前
已完结
Fast fashion vs. Luxury fashion: who is better fitting with sustainable extension? The comparison of recycling and upcycling
1个月前
已关闭
Fast Fashion Consumption Signals Low Self-Control
5个月前
已完结
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