Lv21
118 积分 2023-10-24 加入
It’s Not Personal: A Review and Theoretical Integration of Research on Vicarious Workplace Mistreatment
5小时前
已完结
A Rejection-Based Model of Partial Service Termination and its Impact on Unprofitable Customers
1个月前
已完结
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
1个月前
已完结
Satisfiers and Dissatisfiers in the Online Environment
1个月前
已完结
Service Failure in Online Retailing: A Recovery Opportunity
1个月前
已完结
Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure
1个月前
已完结
A bibliometric investigation of service failure literature and a research agenda
1个月前
已完结
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
1个月前
已完结
Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure
3个月前
已完结
How brand concepts represented as human values promote evaluation
3个月前
已完结
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