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Consumer Reactions to Product Failure: An Attributional Approach
13小时前
已完结
The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions
13小时前
已完结
Integration of Indonesia's government research and development institutions into single agency: Neo‐Weberian State or not?
9天前
已完结
From local innovation to national policy: Cross‐boundary policy entrepreneurship in China's health regulatory reform
9天前
已完结
Vulnerable people’s digital inclusion: intersectionality patterns and associated lessons
25天前
已完结
Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research
27天前
已完结
The profitable art of service recovery
30天前
已关闭
Justice according to whom? An investigation into the effects of communication style and service recovery satisfaction
1个月前
已完结
An extended longitudinal study of the effects of a service guarantee
1个月前
已关闭
Robot service failure and recovery: Literature review and future directions
1个月前
已完结
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