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2950 积分 2022-05-20 加入
Artificial Intelligence or Human Service, Which Customer Service Failure Is More Unforgivable? A Counterfactual Thinking Perspective
13天前
已完结
Leader Anthropomorphizing Behavior Toward Robots: Conceptualization, Measurement, and Implications for Perceived Objectification and Workplace Deviance
16天前
已完结
When voice takes destructive rather than constructive forms in manager–employee dyads: A power-dependence perspective
16天前
已完结
Not So Fast? Rapid Response to Voice Leads to Perceived Inauthenticity
16天前
已完结
The role of customer’s engagement in service recovery
17天前
已完结
Linking employee voice to service recovery performance in the hotel sector: The mediating role of tacit knowledge sharing and employee innovation
17天前
已完结
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure
22天前
已完结
Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response
22天前
已完结
Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
22天前
已完结
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