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20 积分 2023-09-10 加入
Star power: the effect of star rating on service recovery in the hotel industry
1个月前
已完结
The effect of consumer emotions on outcome behaviors following service failure
1个月前
已完结
The critical role of customer forgiveness in successful service recovery
1个月前
已完结
Is consumer forgiveness possible?
1个月前
已完结
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
1个月前
已完结
How consumers react differently toward humanoid vs. nonhumanoid robots after service failures: a moderated chain mediation model
1个月前
已完结
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
1个月前
已完结
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery
1个月前
已完结
Exploring the effect of AI warm response on consumer reuse intention in service failure
1个月前
已完结
Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
1个月前
已完结
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