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E-S-QUAL: A multiple-item scale for assessing electronic service quality
17小时前
已完结
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
17小时前
已完结
E-service quality and e-retailers: Attribute-based multi-dimensional scaling
17小时前
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The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
17小时前
已关闭
Electronic service quality: a meta-analysis
17小时前
已完结
Examining consumer complaints from an on-demand service platform
17小时前
已完结
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses
17小时前
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Quantifying risk of service failure in customer complaints: A textual analysis-based approach
18小时前
已完结
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory
18小时前
已完结
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