Lv5
1150 积分 2025-02-23 加入
Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure
3天前
已关闭
How and when illegitimate tasks affect hospitality employees’ service sabotage? The roles of psychological contract breach and collectivism
1个月前
已完结
The ripple effects of leadership's motivating language: Cultivating employee support for corporate social advocacy and organizational trust
1个月前
已完结
Redefining service quality: Development and validation of the robotic service quality scale
1个月前
已关闭
From failure to forgiveness: Robots’ proactive role in the tourism industry
1个月前
已完结
How AI enhances employee service innovation in retail: Social exchange theory perspectives and the impact of AI adaptability
1个月前
已完结
Glory or darkness? An empirical examination of understanding users’ adoption of ChatGPT via the coping theory: the moderating effect of mindfulness
2个月前
已完结
AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence
2个月前
已完结
How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective
2个月前
已完结
Reinforcement or deterioration？Unraveling how employee and AI collaboration impacts service innovation
2个月前
已完结
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