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38 积分 2024-01-23 加入
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
8天前
已完结
How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension
1个月前
已完结
Examining the impact of anthropomorphism and AI-chatbots service quality on online customer flow experience – exploring the moderating role of telepresence
1个月前
已完结
Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model
2个月前
已完结
Making Recommendations More Effective Through Framings: Impacts of User- Versus Item-Based Framings on Recommendation Click-Throughs
2个月前
已完结
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
2个月前
已完结
Task-Dependent Algorithm Aversion
4个月前
已完结
Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence
7个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
7个月前
已完结
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? – The moderating role of consumer technology self-efficacy and interdependent self-construal
7个月前
已完结
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