Lv41
450 积分 2025-07-10 加入
The blame shift: Robot service failures hold service firms more accountable
1小时前
待确认
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
1小时前
已完结
Is high realism more effective in addressing customer responses of humanoid robot? – The mediation role of perceived trust
5天前
已完结
Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses
5天前
已完结
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
5天前
已完结
Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies
6天前
已完结
Exploring chatbot trust: Antecedents and behavioural outcomes
6天前
已完结
Trust in close relationships
6天前
已完结
Assessing AI robot service attributes in smart hotel encounters: A cross-cultural application of the Kano Model
9天前
已完结
Small Talk with a Robot? The Impact of Dialog Content, Talk Initiative, and Gaze Behavior of a Social Robot on Trust, Acceptance, and Proximity
22天前
已完结
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