Lv11
6 积分 2025-08-06 加入
The social costs of forgiving following multiple-victim transgressions
40分钟前
已关闭
Free to buy? Explaining self‐control and impulse in consumer behavior
1小时前
已完结
Impatience and Savoring vs. Dread: Asymmetries in Anticipation Explain Consumer Time Preferences for Positive vs. Negative Events
1小时前
已完结
How Do Consumers React to Company Moral Transgressions? The Role of Power Distance Belief and Empathy for Victims
7天前
已完结
When Humanizing Brands Goes Wrong: The Detrimental Effect of Brand Anthropomorphization Amid Product Wrongdoings
11天前
已完结
Correction: Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance
1个月前
已关闭
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
1个月前
已完结
How Humor Reduces the Impact of Negative Feedback on Social Media
1个月前
已完结
Blending the past and present: why and when brand revitalization and retro branding strategies are effective in heritage branding
1个月前
已完结
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