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184 积分 2022-11-26 加入
This Product Seems Better Now: How Social Media Influencers’ Opinions Impact Consumers’ Post-failure Responses
2个月前
已完结
360° Digital Travel to Improve Emotional State and Well-Being During the COVID-19 Pandemic: The Role of Presence and Sense of Place
2个月前
已完结
A multi-method study of the emotional mechanism linking seaside destination attributes and tourists’ revisit intention
2个月前
已完结
How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure
2个月前
已完结
Getting better? Examining the effects of social support in OHCs on users’ emotional improvement
2个月前
已完结
Adapting to My User, Engaging with My Robot: An Adaptive Affective Architecture for a Social Assistive Robot
2个月前
已完结
Can a smile help healing service failures? The interplay of employee emotions, guest emotions and justice perceptions for successful service recoveries in the hospitality industry
2个月前
已完结
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
2个月前
已完结
A natural apology is sincere: Understanding chatbots' performance in symbolic recovery
2个月前
已完结
Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?
2个月前
已完结
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