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120 积分 2025-07-17 加入
The Social Dimension of Service Interactions
6天前
已完结
A dual‐path model of observers' responses to customer incivility: An attribution lens
6天前
已完结
Witnessing Consumer Incivility Toward Service Employees: Pity, Support, and Tipping Behavior
6天前
已完结
Third-party perceptions of mistreatment: A meta-analysis and integrative model of reactions to perpetrators and victims
6天前
已完结
How do observing employees react to customer incivility toward colleagues?
6天前
已完结
How do Third Parties React to Customer Mistreatment?
6天前
已关闭
When fellow customers behave badly: Witness reactions to employee mistreatment by customers
6天前
已完结
Cognitive‐Affective Processing System Analysis of Reactions to the O. J. Simpson Criminal Trial Verdict
12天前
已完结
Some hedonic consequences of the confirmation and disconfirmation of expectances
14天前
已完结
The indirect relations of workplace incivility with emotional exhaustion and supportive behaviors via self‐blame: The moderating roles of observed incivility and trait emotional control
17天前
已完结
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