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470 积分 2021-10-18 加入
Self-determination theory and customer revenge behavior: explaining how customers regulate their anger and revenge behavior
1年前
已完结
When a third party is a third chance: The impact of mediation on relationship quality with the firm in the post-recovery stage
1年前
已完结
The influence of customer race on perceived discrimination, anger and coping strategies following subtle degradation of restaurant service
1年前
已完结
Beyond Distrust: “Getting Even” and the Need for Revenge
1年前
已关闭
The Burden of Double Deviation in Services: A Systematic Review and Research Agenda
1年前
已完结
The Effect of After Service Quality and Relationship Quality in Product Failure on Chinese Consumers’ Emotions and Attitudes -Focused on Shandong Province-
1年前
已关闭
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry
1年前
已完结
Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research
1年前
已完结
Impact of product-specific variables on consumers' post-consumption behaviour for apparel products: USA
1年前
已完结
Interpersonal forgiving in close relationships
2年前
已完结
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