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Are Apologies Always the Best Policy? Apologies for Service Failures Backfire When Consumers Are Not Aware of the Failure
9天前
已完结
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry
12天前
已完结
Frequent travel, responsible tourists? The role of travel frequency in tourists’ pro-environmental behaviors
1个月前
已关闭
Understanding the Relationship between IT Affordance and Consumers’ Purchase Intention in E-Commerce Live Streaming: The Moderating Effect of Gender
2个月前
已完结
Augmented reality’s influence on consumer responses: attachment and personal innovativeness effects
2个月前
已完结
Untangling the smart tourism technostress enigma: assessing the effects of smart technology-related stressors on smart tourism avoidance behaviors in senior tourists
3个月前
已完结
Apology or gratitude? The effect of communication recovery strategies for service failures of AI devices
3个月前
已完结
Causal recipes of customer loyalty in a sharing economy: Integrating social media analytics and fsQCA
4个月前
已完结
Too sweet to eat: Exploring the effects of cuteness on meat consumption
4个月前
已完结
The blame shift: Robot service failures hold service firms more accountable
4个月前
已完结
Yes! I love my mother as much as myself: Self- and mother-association effects in an Indian sample
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