Lv61
1871 积分 2024-12-26 加入
Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?
43分钟前
已完结
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
45分钟前
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Understanding and Mitigating the Robot Disadvantage in Luxury Services: The Role of Desire for Superiority
46分钟前
已完结
Impression management in chatbots: Balancing competence and warmth through self-presentation strategies
52分钟前
已完结
When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction
1小时前
已完结
The effects of AI-powered chatbot communication quality on consumer purchase intention: the mediating role of brand elements and consumer–brand relationships
1小时前
已完结
Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens
1小时前
已完结
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
1小时前
已完结
The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity
1小时前
已完结
Does Social Bot Help Socialize? Evidence from a Microblogging Platform
3小时前
已完结
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