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The Causal Dimension Scale: A measure of how individuals perceive causes
1个月前
已完结
Attribution Theory
1个月前
已完结
The influence of an additional robot apology and robot gender after a human service failure
4个月前
已完结
Something old and something new: a replication and extension of the disconfirmation model of consumers' response to service failure and recovery in the contemporary servicescape
4个月前
已完结
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