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158 积分 2025-09-20 加入
Factors influencing consumer forgiveness: a systematic literature review and directions for future research
3小时前
已完结
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures
3小时前
已完结
Examining the relationships between brand authenticity, perceived value, and brand forgiveness: The role of cross-cultural happiness
3小时前
已完结
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
3小时前
已完结
The reputational benefits of instructing information: The first test of the revised model of reputation repair
4小时前
已完结
A goodwill shield for crisis communication: Exploring the ‘Halo Effect’ of CSR activities
4小时前
已完结
Is cuteness innocent? Public forgiveness to Theme Park mascots
4小时前
已完结
Offensiveness and virtuousness of a sports crisis: Identity, SCCT, and social assessment
4小时前
已完结
Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication
4小时前
已完结
Production of Image Repair Strategies in the 2016 American Presidential Debates
14天前
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