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48 积分 2026-05-11 加入
Designing persuasive chatbots: Cross-market evidence on cognitive and affective pathways in AI-mediated retail interactions
46分钟前
待确认
How intelligence level and compliment influence consumer satisfaction with AI service robots
1个月前
已完结
Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model
1个月前
已完结
退货政策宽松度对消费者网购意愿的影响——基于SOR模型的有调节双中介效应分析
1个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
2个月前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
2个月前
已关闭
Enhancing customer satisfaction with chatbots: the influence of anthropomorphic communication styles and anthropomorphised roles
2个月前
已完结
To err is human: Tolerate humans instead of machines in service failure
2个月前
已完结
Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
2个月前
已完结
Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation
2个月前
已完结
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