Complexity and Instability: The Response of Nongovernmental Organizations to the Recovery of Hurricane Katrina Survivors in a Host Community

This case study of a single host city documents the complexity of the local response to displaced survivors of Hurricane Katrina by nongovernmental organizations (NGOs) and faith-based organizations (FBOs). Although additional disaster-related funding provided needed case management and financial services, it also added complexity to the service delivery system. Furthermore, changes in the federal disaster and income maintenance programs to address the crisis created an unstable service environment that was challenging for both survivors and service providers to navigate. NGOs and FBOs proved to be highly motivated, flexible, and creative. However, the response overall was marked by limited resources, equity, accountability, and coordination, illustrating some of the weaknesses of devolution and the increasing reliance on NGOs to provide basic services.