A framework for capturing and evaluating value propositions of smart products considering users’ experiences

The personalised value propositions in smart product-service systems have created new business opportunities for manufacturing enterprises. However, a few users can't deeply recognise or exploit every one of them to solve pain points in real experiences. From the user-driven perspective, based on DEMATEL and group consensus, we construct an integrated framework for capturing and evaluating value propositions of smart products considering users' experiences. A case study of the sweeping robot and method comparisons verify the rationality and validity of the proposed model. The present work can help enterprises redesign smart products to satisfy user needs and gain competitive advantages.