[Survey on the current situation and influencing factors of humanistic care ability of outpatient and emergency nurses in tertiary Grade A hospitals in Zhengzhou City].

Objective: To investigate the humanistic care consciousness and ability of outpatient and emergency nurses in tertiary Grade A hospitals in Zhengzhou City. Methods: In June 2021, a total of 345 outpatient and emergency nurses from 6 tertiary Grade A hospitals in Zhengzhou City were selected as the survey objects by random number table method. The humanistic care ability of outpatient and emergency nurses was investigated. Multiple linear regression analysis was used to analyze the related factors influencing the humanistic care ability of outpatient and emergency nurses. Results: The total score of humanistic care ability of outpatient and emergency nurses in Zhengzhou tertiary Grade A hospital was (194.18±30.53). The scores of humanistic care ability of outpatient and emergency nurses with different gender, age, educational background, professional title, length of service, night shift frequency, marital status, children's status, employment patterns and average monthly household income were significantly different (P<0.05). Regression analysis showed that education background, length of service, professional title and night shift frequency were independent influencing factors for outpatient and emergency nurses' humanistic care ability (β=0.243, 0.139, 0.163, -0.126, P<0.05) . Conclusion: At present, the humanistic care ability of outpatient and emergency nurses in tertiary Grade A hospitals in Zhengzhou City is still low. Education, length of service, professional title and night shift frequency are independent influencing factors affecting the humanistic care ability of nurses.目的： 了解郑州市三级甲等医院门急诊护士人文关怀意识和能力现状及其影响因素。 方法： 于2021年6月，采用随机数字表法抽取郑州市6家三级甲等医院共345名门急诊护士作为调查对象，对护士的人文关怀能力进行调查；使用多重线性回归分析法对门急诊护士人文关怀能力的影响因素进行分析。 结果： 郑州市三级甲等医院门急诊护士的人文关怀能力总分为（194.18±30.53）分。不同性别、年龄、学历、职称、工龄、夜班频率、婚姻状况、子女状况、雇佣方式和家庭平均月收入的门急诊护士人文关怀能力评分差异有统计学意义（P<0.05）。回归分析显示，学历、工龄、职称以及夜班频率是门急诊护士人文关怀能力的独立影响因素（β=0.243、0.139、0.163、-0.126，P<0.05）。 结论： 郑州市三级甲等医院门急诊护士的人文关怀能力仍然较低，且受到学历、工作年限、工作职称以及夜班频率等因素的影响。.