概念框架
业务
服务(商务)
斯科普斯
共同创造
营销
公司治理
最后一英里(运输)
概念模型
知识管理
英里
计算机科学
政治学
社会学
地理
数据库
梅德林
法学
财务
社会科学
大地测量学
作者
Xueqin Wang,Kum Fai Yuen,Yiik Diew Wong,Kevin X. Li,Thi Hong Tran
出处
期刊:WORLD SCIENTIFIC eBooks
[WORLD SCIENTIFIC]
日期:2021-01-01
卷期号:: 177-202
标识
DOI:10.1142/9789811230356_0010
摘要
Increasingly, logistics industry offers innovative solutions that interact directly with end-consumers. Consumers are encouraged to participate in co-creating e-commerce last-mile logistics. Built on the synthesised insights from “consumer logistics” and the “value co-creation (VCC)” concept, this study proposes a conceptual framework of consumers’ involvement in last-mile logistics from a VCC perspective. This research study is based on a synthesised analysis of 52 peer-reviewed journal articles using Scopus of Elsevier and Social Science Citation Index (SSCI) of Thomson Reuters as search databases. It is found that consumers are empowered to influence specific changes in the service offerings, whereas logistics service providers accrue benefits by transferring part of the service obligations to consumers. Given the mutual benefits, the trend of VCC is expected to gain strong development in last-mile logistics. However, three major contingencies exist: (1) consumers’ resistance in adopting the innovation service concept of VCC; (2) the potential risk of exploitation and the associated concern about service fairness; and (3) a lack of a proper governance mechanism of the co-creation relationship. A conceptual framework along with four propositions is presented. Based on the conceptual insights, we further propose three emerging research fields that have great potential in generating interdisciplinary findings.
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