Expanding role boundary management theory: How volunteering highlights contextually shifting strategies and collapsing work–life role boundaries

Despite interest in expanding work–family research to focus on work–life issues, few scholars have addressed non-family life enrichment roles and their potential additional forms of and issues for boundary management. Using in-depth qualitative interviews, this study investigates the management of under-researched work–life boundaries by focusing on how volunteers communicatively manage the volunteer role in light of work and home demands. The findings suggest new boundary management processes. Specifically, in addition to the established segmenting and integrating processes, the volunteers also articulated a process of collapsing boundaries. This latter new category is manifested in two forms, named simultaneous role enactment and role value fusion. Furthermore, findings highlight how rather than only enacting one stance, individuals described contextually dependent, shifting ways of managing multiple life roles. These findings have implications for how scholars study work–life management, how practitioners seek to recruit members, and how volunteers and organizational employees make membership decisions.