仆人式领导
组织公民行为
款待
领导风格
酒店业
公共关系
背景(考古学)
心理学
工作满意度
业务
社会心理学
组织承诺
政治学
生物
古生物学
旅游
法学
作者
Ali Bavık,Yuen Lam Bavik,Pok Man Tang
标识
DOI:10.1177/1938965517719282
摘要
While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.
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