The direct and indirect influence of mindfulness on techno-stressors and job burnout: A quantitative study of white-collar workers

This study investigates how mindfulness at work influences white-collar workers’ technostress. Building on our understanding that perceived techno-stressors lead to job burnout, we apply the transactional model of stress and the model of mindfulness to understand to what degree mindfulness reduces the perception of techno-stressors and whether mindfulness mitigates the effect of perceived techno-stressors on job burnout. Our analysis of quantitative data collected in a survey of 134 white-collar workers who use information systems regularly at work confirms that mindfulness leads to lower levels of perceived techno-stressors, but does not also mitigate the effect of perceived techno-stressors on job burnout. The study contributes to technostress research by showing how mindfulness can help manage technostress but also by illustrating the boundaries of mindfulness in terms of technostress mitigation. We provide practical recommendations for applying our research results to develop technostress prevention measures and assess psychological risk factors at work.