质量(理念)
报销
医疗保健
体验式学习
质量成本
情感(语言学)
患者体验
质量管理
运营管理
心理学
经济
成本控制
哲学
沟通
认识论
经济增长
数学教育
管理制度
标识
DOI:10.1080/10686967.2015.11918440
摘要
This study empirically investigates the effect of cost and average length of stay on experiential quality in healthcare. The author uses aggregate level data from 245 acute care hospitals operating in the state of California and performs ordinary least squares regression to test his hypotheses. Supporting the classic theory on cost-quality tradeoff, results show that hospitals do have a tradeoff between cost efficiency and experiential quality. Further, the author finds that hospitals with a higher average length of stay rate have, on average, lower experiential quality. In light of the recent move by Medicare to performance-based reimbursement, the author's results provide key insights to hospital administrators regarding cost-quality tradeoff and the tradeoff between achieving clinical quality and experiential quality outcomes.
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