业务
顾客满意度
营销
质量(理念)
服务质量
人气
服务(商务)
主流
付款
人道主义后勤
产业组织
财务
心理学
社会心理学
哲学
神学
认识论
出处
期刊:BCP business & management
[Boya Century Publishing]
日期:2022-10-12
卷期号:29: 130-134
标识
DOI:10.54691/bcpbm.v29i.2203
摘要
Nowadays, people have a high requirement for daily necessities. Many consumers buy daily necessities overseas. In recent years, cross-border e-commerce is becoming one of the mainstream people's shopping modes. With the increasing popularity of network applications, the e-commerce is changing the business models of traditional shopping. Cross-border logistics accounts for an increasing proportion of logistics business. Compared with traditional domestic logistics business, cross-border e-commerce logistics may have many problems such as payment and customs clearance, resulting in its service quality significantly affecting customer satisfaction. This paper analyzes the current problems of cross-border e-commerce logistics services. Meanwhile, it summarizes the research status of the relationship between cross-border logistics service quality and customer satisfaction. Last but not the least, potential solutions of improvement for cross-border e-commerce logistics service quality were also proposed.
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