Improving Nursing Leadership Communication: Fierce Conversations™ Training

In health care, communication is a key factor in patient safety (Anbari et al., 2019). In 2013, the Joint Commission identified poor communication as the root cause of 61% of sentinel events reported in a two-year period (Anbari et al., 2019). The Institute of Medicine (2011), now known as the National Academy of Medicine (NAM), published a report that identified clinical nurses and nurse leaders as change agents who can improve the quality, efficiency, and safety of patient care.