Work Design, Technology, and Artificial Intelligence: Keeping Humans at the Center of Work

In light of ever-increasing technological change, this symposium is designed to educate both researchers and practitioners about the key role work design can play in technology design and implementation. Through better design and implementation choices, the positive outcomes of work design may be retained and even enhanced. A key focus of this symposium is the empirical examination of various technology-work design relationships (e.g. robotization, algorithmic management, task automation, algorithmic decision-making) across multiple employment sectors and populations (e.g. health sector, construction workers, architecture, low vs. high-skilled professions). Accordingly, we present a series of papers that adopt diverse methodologies (interviews, case study, experiment, etc.) to examine 1) how technology can be developed for good quality work design; and 2) how can the implementation of technology augment or curb the positive effects of existing work design? Algorithms as Work Designers: How Algorithmic Management Influences Work Design Presenter: Xavier Parent-Rocheleau; HEC Montreal Presenter: Sharon Parker; Centre for Transformative Work Design / Curtin U. Terminator or R2-D2: Robotization and Meaningful Work Presenter: Hannah Ariane Berkers; Eindhoven U. of Technology Presenter: Jilles Smids; Technische U. Eindhoven Presenter: Sven Nyholm; Technische U. Eindhoven Presenter: Pascale Le Blanc; Eindhoven U. of Technology Human-Centered Design of Future Work Systems: Examples of ICU Doctors and Nurses Presenter: Nadine Bienefeld; ETH Zurich Presenter: Sophie Kerstan; ETH Zurich Presenter: Gudela Grote; ETH Zurich Investigating the Ethical Implications of Working with Algorithm-Based Decision-Making Presenter: Anupama Bharadwaj; U. of Western Australia Presenter: Sharon Parker; Centre for Transformative Work Design / Curtin U. Presenter: Patrick Dunlop; Curtin Business School Presenter: Lisette Kanse; U. of Western Australia An Analysis of Three Case Studies on Digitalization in Architecture and Construction Presenter: Aniko Kahlert; ETH Zurich Presenter: Konrad Graser; ETH Zurich Presenter: Gudela Grote; ETH Zurich