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42 积分 2026-01-11 加入
All words have consequences: Concrete versus abstract language in management response to hotel guest reviews
11天前
已完结
How and Why 1 Year Differs from 365 Days: A Conversational Logic Analysis of Inferences from the Granularity of Quantitative Expressions
11天前
已完结
How Concrete Language Shapes Customer Satisfaction
11天前
已完结
Product recall effectiveness and consumers’ participation in corrective actions
11天前
已完结
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
11天前
已完结
The role of empathy in providers’ online customer complaints management
12天前
已完结
How to strategically respond to online hotel reviews: A strategy-aware deep learning approach
12天前
已完结
Examining the influence of online reviews on consumers' decision-making: A heuristic–systematic model
13天前
已完结
Online reviews: A literature review and roadmap for future research
13天前
已完结
Effects of Market Size and Competition in Two-Sided Markets: Evidence from Online Dating
29天前
已完结
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