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348 积分 2024-10-13 加入
Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures
7天前
已完结
The Relative Trustworthiness of Inferential Tests of the Indirect Effect in Statistical Mediation Analysis
7天前
已完结
Algorithm aversion: People erroneously avoid algorithms after seeing them err
7天前
已完结
Pacification or Aggravation? The Effects of Talking about Supervisor Unfairness
10天前
已完结
Robo-Rage Against the Machine: Abuse, Sabotage, and Bullying of Robots and Autonomous Vehicles
10天前
已完结
Cyborgs as frontline service employees: a research agenda
10天前
已完结
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context
10天前
已完结
Riding on uncertainty: Leveraging human agents and service robots during service delivery
10天前
已完结
Technological disruptions in services: lessons from tourism and hospitality
10天前
已完结
Tourists’ Value Co-Creation With Service Robots: Antecedents and Mechanisms
10天前
已完结
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