Lv2
198 积分 2024-10-13 加入
Overservice backfires: The impact of high robot attentiveness on tourists' discontinuous usage intentions
6天前
已完结
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior
7天前
已完结
To think or not to think: The effect of cognitive deliberation on the influence of injunctive versus descriptive social norms
7天前
已完结
The Influence of Social Norms on Consumer Behavior: A Meta-Analysis
7天前
已完结
A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels
7天前
已完结
Chatbots’ effectiveness in service recovery
9天前
已完结
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
9天前
已完结
Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
9天前
已完结
When customers know it’s AI: Experimental comparison of human and LLM-Based Communication in service recovery
9天前
已完结
Service recovery by AI or human agents: Do failure and strategy context matter?
9天前
已完结
皖公网安备34019202002308
