Lv4
498 积分 2024-10-13 加入
Organizational Information Requirements, Media Richness and Structural Design
18天前
已完结
‘Humanizer’ tool can erase signs of AI-written text — alarming scientists
23天前
已完结
Service recovery by AI or human agents: Do failure and strategy context matter?
1个月前
已完结
“I” Seek Pleasures and “We” Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and Persuasion
1个月前
已完结
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1个月前
已完结
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters
1个月前
已完结
A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
1个月前
已完结
First impressions vs. The Peak-End Rule: Episodic evaluations in a service experience and the moderating effect of retrospective delay
1个月前
已完结
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
1个月前
已完结
Enforcement of service rules by frontline employees: A conceptual model and research propositions
1个月前
已完结
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