Lv62
2860 积分 2023-11-30 加入
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
1天前
已完结
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
6天前
已完结
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
6天前
已完结
Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
6天前
已完结
Satisfaction with service recovery: Perceived justice and emotional responses
6天前
已完结
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
6天前
已完结
Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
6天前
已完结
The blame shift: Robot service failures hold service firms more accountable
6天前
已完结
The rise of chatbots: The effect of using chatbot agents on consumers' responses to request rejection
6天前
已完结
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
6天前
已完结
A 2-nm All-Digital LPDDR6 PHY With Quarter-Rate Clocking and Multi-Level FIFO-Based Speculative DFE
7天前
已采纳
DSDF-Net: Dynamic Spatial Perception and Cross-Level Difference-Guided Fusion for Infrared Small Target Detection
8天前
已采纳
A 2-nm All-Digital LPDDR6 PHY With Quarter-Rate Clocking and Multi-Level FIFO-Based Speculative DFE
8天前
已撤回
Blind2Sound: Self-Supervised Image Denoising Without Residual Noise
8天前
已采纳
Smart Estimation of Low-Voltage Capacitor Life for Predictive Maintenance
8天前
已采纳
Toward Complex Backgrounds: A Unified Difference-Aware Decoder for Binary Segmentation
8天前
已采纳
A Variable Stiffness and Transformable Entanglement Soft Robotic Gripper
8天前
已采纳
Event-Triggered Nonlinear Model Predictive Control for Energy-Aware UAV Obstacle Avoidance
8天前
已采纳
Robust Predictive mmWave Beamforming for UAV Communications via Vision-Position Fusion
8天前
已采纳
Enhancing asphalt mixture crack resistance with whisker-structured alkali-activated dolomite tailings: A comprehensive evaluation of performance indicators and recommended dosage
8天前
已采纳
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