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20 积分 2025-11-22 加入
The influence of an additional robot apology and robot gender after a human service failure
15天前
已完结
Robot service failure: interaction effect of robot language style and customers’ sense of humor on service failure recovery
16天前
已完结
Exploring the effect of humor in robot failure
16天前
已完结
Mind the voice! The effect of service robot voice vividness on service failure tolerance
16天前
已完结
Paying for robotic errors: exploring the relationship between robot service failure stressors, emotional labor and recovery work engagement
16天前
已完结
Study on measurement and drivers of low-carbon tourism eco-efficiency: evidence from Jiangsu Province
1个月前
已完结
Animal endorsement in destination marketing: Evidence and insights from giant pandas
3个月前
已关闭
Something old and something new: a replication and extension of the disconfirmation model of consumers' response to service failure and recovery in the contemporary servicescape
3个月前
已完结
Linking hospitality employee motivation and wellbeing through value co-creation: Test of a short co-created value scale
3个月前
已完结
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