Lv4
510 积分 2026-01-23 加入
“Servant” versus “Partner”: Investigating the effect of service robot personas on customer misbehavior
1天前
待确认
Do you feel empowered by AI service robot? An exploration of consumer's social power perception in human-AI interaction
1天前
待确认
Classifying and measuring the service quality of AI chatbot in frontline service
1天前
待确认
Pathways linking expectations for AI chatbots to loyalty: A moderated mediation analysis
5天前
已完结
Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆
7天前
已完结
Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆
8天前
已关闭
Dehumanized by automation: how guest–robot interactions foster the objectified perception of hotel frontline employees
16天前
已完结
Human “resources”? Objectification at work
20天前
已完结
The GenAI Future of Consumer Research
1个月前
已完结
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