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Why and when customers participate in service recovery: From the perspective of perceived group emotional intelligence
11小时前
求助中
The role of perceived justice and emotions in service recovery process: insights from the banking sector
11小时前
已完结
Redefining service recovery: critical insights into proactive strategies and a future research agenda
11小时前
已完结
The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised
1个月前
已完结
Observation or interaction? Impact mechanisms of gig platform monitoring on gig workers’ cognitive work engagement
7个月前
已完结
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