Lv4
796 积分 2024-07-18 加入
Assessing the information security posture of online public services worldwide: Technical insights, trends, and policy implications
1个月前
已完结
Framing responsibility: Human and AI agent effects on apology effectiveness in service failures
1个月前
已完结
How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness
2个月前
已完结
Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach
3个月前
已完结
Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?
3个月前
已完结
Examining how online store managers’ responses to negative reviews affect potential shoppers
3个月前
已完结
Talking the talk: how AI voice assistants’ apology styles shape consumer satisfaction in service recovery
3个月前
已完结
What drives customer engagement after a service failure? The moderating role of customer trust
3个月前
已完结
The effectiveness of functional and affective recovery strategies in restoring user trust after privacy violations: the moderating role of violation type
3个月前
已完结
The role of perceived justice and emotions in service recovery process: insights from the banking sector
3个月前
已完结
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