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The future is now? Consumers' paradoxical expectations of human-like service robots
4天前
已完结
When Boastful Word of Mouth Helps versus Hurts Social Perceptions and Persuasion
3个月前
已完结
“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents
3个月前
已完结
Service robots: Applying social exchange theory to better understand human–robot interactions
3个月前
已完结
To Be Human-like or Machine-like? An Empirical Research on User Trust in AI Applications in Service Industry
3个月前
已完结
The blame shift: Robot service failures hold service firms more accountable
3个月前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
4个月前
已完结
Service Robots in Long-Term Care: A Consumer-Centric View
4个月前
已完结
Let me shop alone: Consumers' psychological reactance toward retail robotics
4个月前
已完结
When Do Individuals Believe in Themselves Rather Than in Artificial Intelligence? Insights from Longitudinal Investigations in Corporate Credit‐Rating Contexts
4个月前
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