Lv21
104 积分 2025-09-19 加入
The robot saw it coming: physical human interference, deservingness, and self-efficacy in service robot failures
15天前
已完结
Self‐efficacy and callousness in consumer judgments of AI‐enabled checkouts
15天前
已完结
The future is now? Consumers' paradoxical expectations of human-like service robots
20天前
已完结
When Boastful Word of Mouth Helps versus Hurts Social Perceptions and Persuasion
4个月前
已完结
“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents
4个月前
已完结
Service robots: Applying social exchange theory to better understand human–robot interactions
4个月前
已完结
To Be Human-like or Machine-like? An Empirical Research on User Trust in AI Applications in Service Industry
4个月前
已完结
The blame shift: Robot service failures hold service firms more accountable
4个月前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
4个月前
已完结
Service Robots in Long-Term Care: A Consumer-Centric View
4个月前
已完结
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