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394 积分 2025-07-30 加入
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
1小时前
待确认
Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis1
1小时前
已完结
Improving public services using artificial intelligence: possibilities, pitfalls, governance
1小时前
已完结
Improving public services using artificial intelligence: possibilities, pitfalls, governance
1小时前
已完结
Agency Leaders and Organizational Adaptation to Administrative Reform: Evidence from IT Reforms and the Timely Disbursement of Unemployment Insurance Benefits in the American States
16天前
已完结
Are the titles of doctoral dissertations and research articles different? Observations from four STEM disciplines
19天前
已完结
Public Encounters and Government Chatbots: When Servers Talk to Citizens
24天前
已完结
Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience
24天前
已完结
Citizen preferences and government chatbot social characteristics: Evidence from a discrete choice experiment
24天前
已完结
When AI fails, who gets the blame? Citizens’ attribution patterns in AI-induced public service failures
24天前
已完结
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