Lv3
378 积分 2023-04-25 加入
Brand posts with memes on social media: perceived humor and consumer engagement
7天前
已完结
Bridging the virtual and real: emotional engagement in virtual influencer endorsements
14天前
已完结
Redefining service recovery: critical insights into proactive strategies and a future research agenda
20天前
已完结
How consumers respond to service failures caused by algorithmic mistakes: The role of algorithmic interpretability
20天前
已完结
The golden zone of AI’s emotional expression in frontline chatbot service failures
20天前
已完结
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
21天前
已完结
Understanding AI service failures: insights from attribution theory
21天前
已完结
The impact of AI perceived transparency on trust in AI recommendations in healthcare applications
27天前
已完结
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
27天前
已完结
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender
27天前
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