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320 积分 2025-10-14 加入
When Good Brands Do Bad
15天前
已完结
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
16天前
已完结
Who is more forgivable? The interaction effect of consumption type and service failure type on guest forgiveness
16天前
已完结
How to make consumers tolerate robotic service failures
21天前
已完结
Sincerity or incompetence? The double-edged sword effect of sadness expression in chatbots service failure
21天前
已完结
Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery
21天前
已完结
Chatbots in complaint handling: the moderating role of humor
21天前
已完结
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
21天前
已完结
From failure to forgiveness: Robots’ proactive role in the tourism industry
21天前
已完结
Effects of customer inoculation on artificial intelligence service failure
21天前
已完结
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