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Exploring the effect of humor in robot failure
23小时前
已完结
Robots at work: People prefer—and forgive—service robots with perceived feelings
23小时前
已完结
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
23小时前
已完结
Voice‐based AI in call center customer service: A natural field experiment
23小时前
已完结
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
23小时前
已完结
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception
23小时前
已完结
Examining the impact of service robot communication styles on customer intimacy following service failure
23小时前
已完结
Chatbots and service failure: When does it lead to customer aggression
23小时前
已完结
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
1天前
已完结
When Good Brands Do Bad
18天前
已完结
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