Lv320
340 积分 2026-03-02 加入
Polite or playful? How service robot type and apology style influence negative word-of-mouth after service failures
1小时前
已完结
Humor Touch: Should Conversational Agents Express Humor When They Fail?
1天前
求助中
Antecedents of consumer purchase intention and behavior towards organic food: the moderating role of willingness to pay premium
1天前
已完结
Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
1天前
已完结
Language Styles, Recovery Strategies and Users’ Willingness to Forgive in Generative Artificial Intelligence Service Recovery: A Mixed Study
1天前
已完结
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
1天前
已完结
Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?
2天前
已完结
Automated Agents in Tourism: Service Recovery Satisfaction, Trust, and the Need for Human Interaction
2天前
已完结
皖公网安备34019202002308
