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410 积分 2026-03-02 加入
How humorous is AI? Exploring ChatGPT's role in humor generation and human-AI interaction
7天前
已完结
Turning Setbacks into Smiles: Exploring the Role of Self-Mocking Strategies in Consumers' Recovery Satisfaction After E-Commerce Service Failures
7天前
已完结
ChatGPT and online service recovery: How potential customers react to managerial responses of negative reviews
13天前
已完结
Understanding tourist barriers and personality influences in embracing generative AI for travel planning and decision-making
13天前
已完结
Redefining service recovery: critical insights into proactive strategies and a future research agenda
13天前
已完结
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery
13天前
已完结
Breaking The Mold: Redefining Service Failure and Recovery
13天前
已完结
When and How Does Generative AI Outperform Human Agents in Service Recovery?
13天前
已完结
The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure
15天前
已完结
How to make consumers tolerate robotic service failures
15天前
已完结
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