Lv4
730 积分 2023-09-01 加入
Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia
6个月前
已完结
Don’t shoot the messenger: the impact of anthropomorphized chatbots and recommendations during a process service failure☆
6个月前
已完结
The Service Provider Switching Model (SPSM)
7个月前
已完结
Theorizing Consumer Switching Behavior: A General Systems Theory Approach
7个月前
已完结
Customer Switching Behavior in Service Industries: An Exploratory Study
7个月前
已完结
AI chatbot service recovery quality and customer experience: a moderated mediation model of continuance usage intention
7个月前
已完结
Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services
7个月前
已完结
The critical need for expert oversight of ChatGPT: Prompt engineering for safeguarding child healthcare information
1年前
已完结
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