Lv11
30 积分 2026-04-10 加入
Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach
8小时前
待确认
Customer satisfaction with service recovery efforts
14天前
已完结
An investigation into the match-up hypothesis in celebrity advertising: When beauty may be only skin deep
21天前
已完结
The role and dimensions of authenticity in heritage tourism[
21天前
已完结
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention
29天前
已完结
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
1个月前
已完结
Should the chatbot save itself or be helped by others? The influence of service recovery types on consumer perceptions of recovery satisfaction
1个月前
已关闭
Providing an explanation for service failure
1个月前
已完结
Service consumption criticality in failure recovery
1个月前
已完结
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
1个月前
已完结
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