Lv11
50 积分 2026-04-10 加入
Timing and compensation strategies in service recovery
6分钟前
已完结
Unveiling the recovery time zone of tolerance: When time matters in service recovery
1小时前
已完结
SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation
1个月前
已关闭
Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: moderating role of service value seeking
1个月前
已完结
Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness
1个月前
已完结
Timing and Compensation Strategies in Service Recovery
1个月前
已完结
I’m learning and improving! The impact of chatbot learning evidence on customer tolerance of chatbot service failure
1个月前
已完结
Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach
2个月前
已完结
Customer satisfaction with service recovery efforts
2个月前
已完结
An investigation into the match-up hypothesis in celebrity advertising: When beauty may be only skin deep
3个月前
已完结
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