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40 积分 2026-04-10 加入
Service failures in e-retailing: Examining the effects of response time, compensation, and service criticality
1个月前
已完结
An assessment of chronic regulatory focus measures
2个月前
已完结
The Manner Is the Matter: How the Chatbot Communication Style and Consumers' Regulatory Focus Shape Purchase Intention
2个月前
已完结
Inducing consumers’ self-disclosure through the fit between chatbot’s interaction styles and regulatory focus
2个月前
已完结
Timing and compensation strategies in service recovery
2个月前
已完结
Unveiling the recovery time zone of tolerance: When time matters in service recovery
2个月前
已完结
SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation
3个月前
已关闭
Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery: moderating role of service value seeking
3个月前
已完结
Construction and validation of a scale to measure celebrity endorsers' perceived expertise, trustworthiness, and attractiveness
3个月前
已完结
Timing and Compensation Strategies in Service Recovery
3个月前
已完结
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