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380 积分 2024-12-26 加入
When time is crucial: effects of compensation type and anthropomorphic chatbots on chatbot service recovery satisfaction
4天前
已完结
From tools to trusted allies: understanding how IoT devices foster deep consumer relationships and enhance CRM
4天前
已完结
The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness
4天前
已完结
Birds of a feather flock together: matched personality effects of product recommendation chatbots and users
4天前
已完结
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
4天前
已完结
The role of cuteness on consumer attachment to artificial intelligence agents
4天前
已完结
The relationship between AI stimuli and customer stickiness, and the roles of social presence and customer traits
4天前
已完结
Can the humanisation of smart home speakers improve user's attitude towards covert information collection?
4天前
已完结
Social- or task-oriented: how does social crowding shape consumers' preferences for chatbot conversational styles?
4天前
已完结
Not all sunshine and rainbows: exploring the dark side of AI in interactive marketing
4天前
已完结
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