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94 积分 2023-09-18 加入
AI service may backfire: Reduced service warmth due to service provider transformation
8个月前
已完结
WHY EMPLOYEES DO BAD THINGS: MORAL DISENGAGEMENT AND UNETHICAL ORGANIZATIONAL BEHAVIOR
11个月前
已完结
Ethical Decision Making in Organizations: A Person-Situation Interactionist Model
11个月前
已完结
When public services fail: a research agenda on public service failure
11个月前
已完结
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
11个月前
已完结
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
11个月前
已完结
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
11个月前
已完结
When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
11个月前
已完结
Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage
11个月前
已完结
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
11个月前
已完结
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