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58 积分 2025-11-11 加入
Decide Now or Later: Making Sense of Incoherence Across Online Reviews
19小时前
待确认
Informational and emotional elements in online support groups: a Bayesian approach to large-scale content analysis
6天前
已完结
The Caring Machine: Feeling AI for Customer Care
7天前
已完结
The effect of service failure types and service recovery on customer satisfaction: a mental accounting perspective
7天前
已完结
Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints
7天前
已完结
First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction
7天前
已完结
Do Mildly Ill Patients Really Need an Offline Doctor? Deciphering Health Choices from Artificial Intelligence Diagnostic Design and Trust Dynamics
7天前
已完结
How does AI-assisted diagnosis decision support systems influence doctors' coping styles and work outcomes? Bright and dark sides of AI in the workplace
7天前
已完结
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
9天前
已完结
Do Reductions in Search Costs for Partial Information on Online Platforms Lead to Better Consumer Decisions? Evidence of Cognitive Miser Behavior from a Natural Experiment
9天前
已完结
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